Legal and policies
Refund policy
Last updated August 6, 2026
Briefena wants customers to evaluate the service fairly while keeping recurring billing predictable. This policy applies to purchases processed by Paddle as merchant of record.
Initial subscription payment
You may request a refund of your first Briefena Personal subscription payment within 14 calendar days of the transaction date.
Send the request to [email protected] from the email address associated with your Briefena account. Include the Paddle transaction or invoice identifier when available.
Renewal payments
Monthly and yearly subscriptions renew automatically until canceled. Renewal payments are reviewed case by case and are not automatically refundable after a new billing period begins.
We will consider circumstances such as duplicate charges, billing errors, prolonged service unavailability, or a renewal that could not reasonably be canceled. Rights provided by applicable consumer law are not limited by this policy.
Cancellation
Canceling a subscription prevents future renewals but does not automatically refund an existing payment. Paid access normally continues through the end of the current billing period.
Processing approved refunds
Paddle processes approved refunds to the original payment method as merchant of record. Bank and card-network processing times vary and are outside Briefena's control.
Paddle may contact you for transaction or payment details required to complete the request.